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Home » About Us » Why Choose Trademasters?
Why Choose Trademasters?
#1
Full-time employees
We employ technicians year-round, not just during the busy season. Our technicians are well paid, trained, and motivated. They are not rushed to finish one job to move onto the next.
#2
NATE-Certified Technicians
Our technicians are highly trained and certified professionals. North American Technician Excellence, Inc. (NATE) is the leading certification program for technicians in the heating, ventilation,
air-conditioning, and refrigeration (HVAC/R) industry and is the only test supported by the entire industry.
#3
Referral-Based Company
Our business comes from “word-of-mouth”. We are motivated to do a good job so you will be motivated to recommend us to your friends, neighbors, and family.
#4
“No-Lemon” Guarantee
In the unlikely event that a major component of your new system continually malfunctions during its warranty period, Trademasters will replace the entire unit rather than just changing out the component. Some restrictions and exclusions apply--please call for details.
#5
Manufacturer Training
We go to manufacturer product training seminars to learn about the latest products we sell and to keep abreast of the latest technology. We can help you choose the options that are right for you.
#6
Professional Technicians
We don’t hire the first guy off the street, give him a wrench, and call him a technician. We employ master tradesmen and have an in-house apprenticeship program.
#7
Commercial and Residential
We install, service, and maintain both residential and commercial equipment so we can help you at your home and at your office.
#8
State-of-the-Art Data System
Our computer system allows us to keep a detailed history for all of our customers and keeps all the information we need to help our customers at our fingertips.
#9
Safety
We check all safety controls and test for carbon monoxide.
#10
New Equipment and Parts
We sell new equipment: we install new equipment. We don’t install used equipment or parts to save a buck.
#11
Flat-Rate Pricing
We use flat-rate pricing from our price book so we will gladly quote you a firm price for the work is performed rather than guessing. You will know what we are charging you before we begin the job.
#12
No Pressure
We won’t pressure you into work that you don’t really need. We give you options and information so that you can make an educated decision.
#13
Permits
We secure the necessary permits required for your job so there will never be a question as to if it was done illegally or “to code”. County or City inspectors insure that our work is correctly installed.
#14
Peace of Mind
We want to insure that you have “peace of mind” that your system is operating safely and efficiently. If your equipment starts to “act funny” after we have installed or serviced it, we will come and check it out at no charge.
#15
We Answer Our Phones
We have a full-time office staff here to answer your call during normal business hours, and we have a live answering service to take your calls if an emergency arises after hours.
#16
Emergency Service
We have technicians on-call 24/7, ready to help our customers anytime an emergency arises.
#17
Register Manufacturer Warranties
Trademasters registers manufacturer warranties. You not only have us standing behind our work, but you have the equipment manufacturer standing behind their equipment.
#18
Licensed
We are licensed in Virginia, Maryland, and the District of Columbia.
#19
Booties
Our technicians wear protective coverings on their shoes while in your house, so we don’t bring the outside into your house.
#29
Carpet Protectors
During equipment installation, we protect your home from damage by using drop cloths and carpet protectors.
#21
Locally Owned and Operated
Our family business is operated in our own community. Our employees are your neighbors.
#22
Insured
We carry general liability and vehicle insurance, and workers compensation insurance.
#23
Drug Tests and Background Checks
We perform pre-employment and random drug testing. We perform background and driving record checks. We maintain a professional work environment with career minded people so you can feel comfortable having our employees in your home.
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